Friday, October 16, 2009

eircom are recruiting a Community Manager

I got dropped an email today with the job spec for the new Community Manager Role in eircom.

Role Purpose and Vision

eircom is seeking a Community Manager to help build strong online communities throughout the Social Network environment with an initial focus on online Service and Content operations.

Job Description

This new position will have responsibility for the development and delivery of eircom’s emerging Social Media strategy.

Responsibilities will range from, actively posting to customers through the forum, liaising with and development of the CSR team, managing complex stakeholder relationships, providing regular reports and updates to senior management, through to championing the concept of Social Media within the eircom organisation.

Ideal candidates will be highly organised, self-motivated, resourceful, innovative, thick skinned, and have excellent verbal and written communication skills. Candidates should have a strong Customer Experience background, and a demonstrable understanding of online Social Media.

I've uploaded the full job spec to Scribd here.

If you're interested, contact Emer MacShane, the Eircom HR Manager at I'd be grateful if you'd let her know where you heard it from - not that I'm being paid or anything!

Best of luck with it :)


  1. Nice one Damien, thanks. Did just that.

  2. Bonjour Darragh from France - love the job spec; but lack the requisite 'thick skin' ...
    Have been reading your blog, and just wanted to tell you how much I've been enjoying it: it's lovely! And your sincerity and courage shine through. Originally landed here via some research I'd been doing on Pat Ingoldsby. Best to you from a fellow fan.